Kamran's CV
Profile summary
Reliable Desktop Support Engineer with 9 years of experience in IT support operations, hardware and network troubleshooting, and system maintenance. Trilingual in English, Hindi, and Urdu, providing effective onsite and remote technical assistance for end users. Track record of managing software deployments, resolving network connectivity problems, and maintaining data integrity across digital operations. Committed to delivering stable system performance and robust technical support for business applications.
Career highlights
Desktop Support Operations: Directed desktop support functions, providing onsite and remote technical assistance for end users across hardware, software, operating systems, and network infrastructure.
Hardware And Network Troubleshooting: Configured IP settings and resolved network connectivity problems to maintain stable LAN and Wi-Fi access for end users.
System Maintenance: Installed, configured, maintained, and troubleshot desktop computers, laptops, printers, scanners, and other IT peripherals.
Data Integrity Management: Managed digital operations and data integrity functions, supporting administrative workflows and project documentation needs.
Key skills
Professional experience
Directed desktop support operations, managing technical assistance functions across hardware, software, operating systems, and network infrastructure.
- Installed, configured, maintained, and troubleshot desktop computers, laptops, printers, scanners, and other IT peripherals.
- Installed, configured, upgraded, and supported Windows operating systems and commonly used business applications.
- Troubleshot LAN, Wi-Fi, internet connectivity, IP configuration, and basic network-related problems.
- Provided onsite and remote desktop support to end users for hardware, software, operating system, network, and peripheral-related issues.
Managed technical support infrastructure within a defined team structure, executing local area network maintenance, system performance tuning, and hardware upkeep for user workstations. Coordinated software deployments, device driver configurations, and security patch applications while supporting peripheral device connectivity.
- Configured IP settings and resolved network connectivity problems to maintain stable LAN and Wi-Fi access for end users.
- Installed software applications, device drivers, antivirus programs, and essential system utilities on workstations.
- Troubleshot printers, scanners, keyboards, mice, monitors, and identified system performance issues for corrective action.
Directed digital operations and data integrity functions, overseeing electronic information systems and administrative workflows. Managed project documentation needs and ensured accuracy across all project records.
- Verified entered data for accuracy, completeness, and consistency before final submission.
- Identified data-entry errors and corrected discrepancies to maintain accurate records.
- Prepared, organized, and maintained digital files, documents, and project-related records.
Education
Languages
English · Professional
Hindi · Professional
Urdu · Professional